Shipping Policy
Sichuan Palace Shipping Policy
At Sichuan Palace, we are committed to delivering high-quality food recipe products with a seamless and convenient shopping experience. To ensure the best service for our customers, we offer free shipping.
Shipping Locations
- International: We provide free worldwide shipping to ensure our products reach you no matter where you are.
Processing Time
- Orders are processed within 7 business days after payment confirmation.
- You will receive an order confirmation email and a shipping notification with tracking details once your order has been dispatched.
Estimated Delivery Time
- International: 7-21 business days (Delivery times may vary depending on the destination and customs processing.)
Tracking Your Order
- Once your order is shipped, we will provide a tracking number via email so you can monitor its status.
Customs and Duties
- International orders may be subject to customs duties or import taxes, which vary by country. These charges are the responsibility of the customer.
- We are not responsible for any delays caused by customs procedures.
Order Issues and Support
- If you experience any issues with your shipment, such as delays, lost packages, or incorrect deliveries, please contact our customer support team at info@sichuanpalace.com
Returns and Refunds
- Due to the nature of our products, we do not accept returns for opened food items.
- If you receive a damaged or incorrect item, please reach out within 7 days of receiving your order for assistance.
We appreciate your trust in Sichuan Palace and look forward to bringing authentic flavors to your kitchen!
